Categories
- Door Furniture
- Antique Black Door Furniture
- M. Marcus Door Furniture
- Stainless Steel Door Furniture
- Zoo Door Furniture
- Locks and Latches
- Euro and Oval Profile Cylinders
- Evva 3KS High Security Cylinders
- Mechanical Digital Locks
- Padlocks
- Window Furniture
- Ventilators
- Keys Cut to Code
- Furniture, Garage and Cash Box Keys
- Keys for Window Locks
- Cabinet Hardware
- DeL'eau Bathroom Accessories
- Hinges
- Panic Hardware
- Door Closers
- Safes
- Key Cabinets
- Deed & Document Boxes
- Mailboxes
- Product Care
- Privacy Policy
- Shipping and Refunds
- Home
- Shipping and Refunds
Returns and Refund Policy
The shopper has the right to cancel within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer). We must be informed of cancellation in writing. If the shopper does cancel their order, they will have the cost of the goods, excluding any delivery charges, refunded provided that the returned goods are received by us in original packaging, in saleable condition and within 20 days of their despatch by Master Lock and Safe. Faulty goods and goods sent in error will, of course, be credited in full.
If you have ordered the wrong item then please call us on 01704 545400 or e-mail us at sales@masterlockandsafe.com and we will try our best to solve your problem quickly.
Shipping
We offer Free Delivery on all orders to most of the United Kingdom, however, due to costs imposed on us by all carriers, we have to exclude the Isle of Wight, Isle of Man, Channel Islands, Northern Ireland, Orkney, Shetland, The Hebrides and the Highland region of northern Scotland.
The checkout page will display a message as follows:
'Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address. Item(s) that can't be shipped to your address:'
if your address falls outside the free delivery area.
For deliveries outside the free delivery area and to addresses outside the UK please contact us by clicking HERE. We will need the full address including zip or postcode you would like us to ship to and also what goods you require. We will then contact you with the cost of shipping your order. If the extra charge is acceptable you can pay by credit or debit card over the phone or by Paypal. If you are unsure how to send money using Paypal, click HERE.
This does not include orders for keys which are delivered free throughout the UK.
The carrier may vary dependent on the goods being despatched but we would ask you to allow 10 days for delivery. We would expect , however, to despatch most stock items within 48hrs of receiving your order. If your order is going to be delayed for any reason we will inform you and, where possible, give you a delivery date by e-mail.
We are unable to deliver to PO boxes.
The shopper has the right to cancel within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer). We must be informed of cancellation in writing. If the shopper does cancel their order, they will have the cost of the goods, excluding any delivery charges, refunded provided that the returned goods are received by us in original packaging, in saleable condition and within 20 days of their despatch by Master Lock and Safe. Faulty goods and goods sent in error will, of course, be credited in full.
If you have ordered the wrong item then please call us on 01704 545400 or e-mail us at sales@masterlockandsafe.com and we will try our best to solve your problem quickly.
Shipping
We offer Free Delivery on all orders to most of the United Kingdom, however, due to costs imposed on us by all carriers, we have to exclude the Isle of Wight, Isle of Man, Channel Islands, Northern Ireland, Orkney, Shetland, The Hebrides and the Highland region of northern Scotland.
The checkout page will display a message as follows:
'Unfortunately one or more items in your cart can't be shipped to your location. Please choose a different delivery address. Item(s) that can't be shipped to your address:'
if your address falls outside the free delivery area.
For deliveries outside the free delivery area and to addresses outside the UK please contact us by clicking HERE. We will need the full address including zip or postcode you would like us to ship to and also what goods you require. We will then contact you with the cost of shipping your order. If the extra charge is acceptable you can pay by credit or debit card over the phone or by Paypal. If you are unsure how to send money using Paypal, click HERE.
This does not include orders for keys which are delivered free throughout the UK.
The carrier may vary dependent on the goods being despatched but we would ask you to allow 10 days for delivery. We would expect , however, to despatch most stock items within 48hrs of receiving your order. If your order is going to be delayed for any reason we will inform you and, where possible, give you a delivery date by e-mail.
We are unable to deliver to PO boxes.
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